Upgrade complete

GEUS announced Monday that the system-wide upgrade of its internet service is now complete.

GEUS announced Monday that the system-wide upgrade of its internet service is now complete.

While the upgrade - which was approved by GEUS’ board of trustees in November – resulted in rate increases for three of its five residential internet packages, most customers should experience faster maximum download speeds.

Those five internet packages have also been consolidated into three.

For example, GEUS’ “copper” and “bronze” internet packages, which used to have maximum download speeds of five megabits per second (mbps) and 10 mbps respectively, have been replaced by the “GEUS 10” package, which has a speed of 10 mbps. The rates of those packages have also both increased from $14.95 for copper and $24.95 for bronze to $29.95 for GEUS 10.

While customers with the two least expensive packages saw the smallest increase in their maximum download speed, those with mid-tier or high speed packages have received supstantially higher increases.

GEUS’ retired “silver” and “gold” packages, which used to have maximum download speeds of 20 mbps and 50 mbps respectively, are now combined into the “GEUS 250” package, which offers customers a speed of 250 mbps.

For users of GEUS’ mid-tier packages, those who were on silver plans saw rate increases from $41.95 to $52.95, while those with gold packages enjoyed a decrease from $61.95 to $52.95.

Finally, GEUS internet customers who are signed into the company’s highest package – formerly “platinum,’ now GEUS 450 – received an increase in maximum download speed from 100 mbps to 450 mbps at a decreased rate from $95.95 to $89.95.

So far, GEUS employees are reporting receiving calls from customers surprised at the improvement in their internet performance since the upgrade.

“I was speaking to a customer the other day who said he ran a speed test and that the speeds were way faster than he was expecting,” GEUS Customer Service Manager Jimmy Dickey told the Herald-Banner.

Meanwhile, some Greenville residents who use GEUS as their internet provider have reported seeing no noticeable increase in speed.

“I can’t say that I can tell any difference,” one customer who wished to remain anonymous told the Herald-Banner.

“That could be my fault though, because I probably have way too many tabs open or something,” she added.

Travis Hairgrove is a news reporter and features writer at the Herald-Banner and covers city government for many municipalities in Hunt County. To reach him outside of business hours, email THairgroveReporter@gmail.com.

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