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March 24, 2014

Retirees' paperwork, stuck in a mine, points to government's balky IT problems

(Continued)

BOYERS, Pa. —

"There's a rover on Mars, mister," one OPM official said.

In the meantime, the workers who make this old-fashioned system work get a special — if unofficial — benefit.

When they retire, they don't have to wait on it.

"OPM employees get special treatment," said DeCaria, the recently retired mine worker. The agency said this is not its official policy. But when DeCaria retired, a colleague spotted the file and moved it to the front of the line.

- - -

Washington Post researcher Alice Crites contributed to this report.

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